Frequently Asked Questions (FAQ)
We want your shopping experience to be smooth, enjoyable, and worry-free. Below are answers to our most common questions.
Shipping & Delivery
How long does processing and shipping take?
Most orders arrive within 4–6 business days after the order is placed.
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Processing: 1-2 business days
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Shipping: 3–4 business days
Please note that carrier or weather delays may extend delivery times.
Returns & Refunds
What is your return policy?
Returns are accepted within 60 days of delivery. All returned items must be in new, unused condition. Buyers are responsible for return shipping costs. Shipping costs from the original order are non-refundable.
Do I have to pay for return shipping?
Yes, buyers cover return shipping.
How do I start a return?
Visit our Contact Page to begin the return process. Our support team will guide you through the steps.
When will I receive my refund?
Refunds are processed within three business days after we receive your returned item. Your financial institution will deposit the funds according to their schedules.
Where should I mail my authorized return?
After we receive your request for a return, we’ll provide instructions on where to send your item.
Orders & Issues
Can I change or cancel my order?
Orders are immediately queued for processing and shipping. If you need to cancel an order, please contact us as soon as possible. Due to our efficient order fulfillment, cancellations are not always possible, but we’ll do our best to help.
What do I do if I entered an incorrect shipping address?
Please fill out the form on our contact page as soon as possible, and we’ll do our best to correct the address before it ships.
I received the wrong item
We’re sorry to hear of any inconveniences you might have experienced. Rest assured, we’ll make things right! Please fill out the form on our Contact Page, and we’ll fix things right up!
My order arrived damaged.
Oh, no! We can’t have that! Please fill out the form on our Contact Page, and we’ll fix things right up!
Product Details
What types of items do you sell?
At What Girl Gifts & Treasures, we specialize in cute, inspirational, colorful gifts like mugs, tumblers, coasters, and keychains with a fun and feminine touch.
Still Have Questions?
We’re here to help! Reach out to our friendly support team via the Contact Page.
